Introduction

Medical malpractice cases are among the most complex, time-consuming, and detail-sensitive cases in law. Attorneys must collect precise medical histories, timelines, provider information, and documentation — often across multiple hospitals and specialists.

Traditional intake processes simply cannot keep up with the level of detail required. This is where AI tools like Retriever help: by automating intake conversations, gathering essential medical facts, reviewing documents, and filtering out non-viable cases early.

The Problem With Traditional Medical Malpractice Intake

Malpractice firms typically struggle with:

• Extremely long and complex intake calls

• Clients unable to clearly explain medical events

• Missing or incomplete medical documentation

• Inconsistent capture of critical facts

• High volume of non-actionable inquiries

• Cases requiring early review by medical experts

• Slow follow-up leading to lost clients

Medical malpractice intake can take 45–90 minutes manually — and even then, details are often inaccurate.

What Is Retriever?

Retriever is an AI intake and case assessment assistant for attorneys.
It conducts the initial intake conversation, collects essential medical facts, reviews documents, and helps determine whether the case meets your criteria.

Afterwards, attorneys receive a clean, structured case summary for rapid evaluation.

How AI Improves Intake for Medical Malpractice Firms

1. Capturing Detailed Medical Timelines

Medical malpractice cases hinge on:

• Procedure dates

• Admission & discharge dates

• Onset of symptoms

• Misdiagnosis timeline

• Treatments received

• Provider notes

Retriever collects these details precisely and organizes them chronologically.

2. Identifying Standard-of-Care Issues

Retriever helps surface early indicators of malpractice:

• Delayed diagnosis

• Negligent procedure

• Medication errors

• Improper discharge

• Failure to treat

• Birth injuries

This reduces time wasted on non-viable inquiries.

3. Immediate Document Intake

Clients can upload:

• Medical records

• Discharge summaries

• Billing statements

• Photos or videos

• Lab results

• Referral notes

Retriever then extracts relevant details, reducing delays.

4. Screening for Case Viability

Retriever helps attorneys quickly understand:

• Was there a breach of standard of care?

• Did damages occur?

• Is causation clear?

• Are statutes close?

• Which providers were involved?

This lets attorneys prioritize cases with strong merit.

5. Improving Client Experience

Medical malpractice clients often feel overwhelmed.
Retriever offers:

• Clear structured questions

• A calm, friendly tone

• Instant engagement 24/7

• Predictable, easy onboarding

Helping clients feel supported from the first interaction.

How Retriever Works (Step-by-Step)

1. AI Conversation

Retriever guides clients through detailed medical questions.

2. Medical Fact Gathering

Procedure info, providers, facilities, symptoms, damages, timelines.

3. Case Assessment

It screens cases based on your viability criteria.

4. Document Review

Uploads analyzed with extracted medical indicators.

5. Summary Delivered to Attorney

Structured “malpractice-case-ready” summary for fast evaluation.